Terms of Service & Privacy Policy

Last updated: January 21, 2026

PLEASE READ THESE TERMS OF SERVICE ("AGREEMENT" OR "TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OFFERED BY MURO. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE MURO WEBSITE AND ALL RELATED SERVICES, INCLUDING ALL FEATURES, CONTENT, WEBSITES OR APPLICATIONS OFFERED BY MURO IN CONNECTION THEREWITH (COLLECTIVELY "SERVICES"). BY USING THE SERVICES IN ANY MANNER, YOU AGREE TO BE BOUND BY THIS AGREEMENT.

"The Site" refers to the websites operated by Muro, including all associated applications, services, features, content, and functionalities offered by Muro.

1. Acceptance of Terms

The Service is offered subject to acceptance without modification of all of these Terms of Service and all other operating rules, policies and procedures that may be published from time to time in connection with the Services by Muro. In addition, some services offered through the Service may be subject to additional terms and conditions promulgated by Muro from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.

Muro may, in its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Service is revoked in such jurisdictions.

2. Rules and Conduct

2.1. Use of the Service

By using Muro, you confirm that the Service is intended solely for visualizing paint colors on walls using AI technology. You confirm that when using the Service, you will only upload photos of spaces you own or have permission to photograph.

2.2. Age Requirements

By using the Muro app, you confirm that you are at least 18 years old or have reached the age of majority in your country of residence. If you are under 18 or the age of majority in your country (whichever is higher), you are prohibited from using the app. It is your responsibility to ensure compliance with local laws regarding age restrictions for digital services.

2.3. User Obligations

As a condition of use, you promise not to use the Service for any purpose prohibited by the Terms of Service. You shall not:

  • Violate any applicable laws, rules, or regulations
  • Infringe upon any intellectual property or other rights of any person
  • Use the Service in a threatening, harassing, defamatory, fraudulent, invasive of privacy, tortious, obscene, or offensive manner
  • Generate or disseminate false information with the intent to harm others
  • Impersonate or attempt to impersonate others

2.4. Additional Restrictions

You shall not (directly or indirectly):

  • Take any action that imposes an unreasonable or disproportionately large load on Muro's infrastructure
  • Interfere or attempt to interfere with the proper working of the Service
  • Bypass any measures Muro may use to prevent or restrict access to the Service
  • Use any method of data extraction from the Services, including web scraping
  • Decompile, disassemble, or attempt to discover source code or underlying components of models
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission

3. Modifications to Terms

Muro may, in its sole discretion, modify or replace any of the Terms of Service, and change, suspend, or discontinue the Service (including the availability of any feature, database, or content) at any time by posting a notice on the Muro website or sending you an email. Muro may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

You are responsible for periodically checking the Terms of Service for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

4. License Terms

Subject to your compliance with this Agreement, the conditions herein, and any limitations applicable to Muro or by law:

  1. You are granted a non-exclusive, limited, non-transferable, non-sublicensable, non-assignable, freely revocable license to access and use the Service for business or personal use
  2. You own all Content you create with the Services
  3. Muro hereby assigns to you all rights, title, and interest in and to such Content for your personal or commercial use

Otherwise, Muro reserves all rights not expressly granted under these Terms of Service.

5. Fees and Payments

5.1. Immediate Access and Waiver of Right to Withdraw

You expressly acknowledge that Muro provides immediate access to digital content and begins service consumption immediately upon purchase, without the standard 14-day withdrawal period. Therefore, you expressly waive your right to withdraw from this purchase. Due to high GPU processing costs, Muro is unable to offer refunds as servers are reserved and costs are incurred immediately upon usage.

5.2. Subscription

Muro offers a paid Service. You may sign up for a weekly, monthly or yearly subscription that will automatically renew. You may stop using the Service and cancel your subscription at any time through your device's subscription settings. If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed or paid.

If you do not wish to renew your subscription, you should cancel before the renewal date.

5.3. Price Changes

Muro reserves the right to change prices and offerings at any time. For users on a subscription plan, price changes will not apply until the next renewal.

5.4. Taxes

Unless otherwise stated, your subscription fees do not include federal, state, local, and foreign taxes, duties, and other similar assessments. You are responsible for all Taxes associated with your purchase, and Muro may invoice you for such Taxes.

6. Termination

Muro may terminate your access to all or any part of the Service at any time if you fail to comply with these Terms of Service, which may result in the forfeiture and destruction of all information associated with your account. Either party may terminate the Services for any reason and at any time upon written notice.

If you wish to terminate your account, you may do so by following the instructions on the Service. Any fees paid are non-refundable. Upon termination, all rights and licenses granted to you in this Agreement shall immediately terminate, but all provisions which by their nature should survive termination shall survive.

7. Limitation of Liability

IN NO EVENT SHALL MURO OR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR CONTENT PROVIDERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE FOR:

  1. ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND
  2. FOR YOUR RELIANCE ON THE SERVICE
  3. FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE FEES PAID BY YOU FOR THE SERVICE OR, IF GREATER, $500

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

8. Disclaimer

ALL USE OF THE SERVICE AND ANY CONTENT IS UNDERTAKEN ENTIRELY AT YOUR OWN RISK. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.

9. Dispute Resolution

You and Muro agree that any and all disputes, claims, or causes of action that have arisen or may arise between you and us will be resolved exclusively through final and binding arbitration before a neutral arbitrator, rather than in court by a judge or jury.

You agree that by entering into these Terms, you and we are each waiving the right to a trial by jury or to participate in a class action.

Any and all Claims shall be governed by the internal substantive laws of Poland, without regard for the jurisdiction or forum in which the user is located.

10. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

11. Privacy Policy

11.1. Who is responsible for your data

The controller of your personal data is Szyma Consulting Mariusz Szyma, Dąbrowska 57, 46-070 Wawelno, Poland, tax identification number (NIP) 9910415381. You can reach us at [email protected].

This policy covers usemuro.com, the web application at app.usemuro.com and the Muro app for iPhone and iPad.

11.2. What we collect, why, and on what basis

  • Account details (email address, or the identifier from Sign in with Apple or Google): to give you an account and sync your projects. Basis: performance of a contract, Art. 6(1)(b) GDPR.
  • Photos of rooms you upload and the results generated from them: to produce the visualisation you asked for. Basis: performance of a contract, Art. 6(1)(b) GDPR.
  • Product analytics (pages viewed, features used, device type) through Google Analytics and Amplitude, which also records session replays: to understand which parts of the product work. Basis: your consent, Art. 6(1)(a) GDPR and Art. 399 of the Polish Electronic Communications Law.
  • Advertising measurement through the Meta pixel: to measure which advertisement brought you here. Basis: your consent, as above.
  • Crash reports and diagnostics: to find and fix faults. Basis: our legitimate interest in a working product, Art. 6(1)(f) GDPR.
  • Server logs, including IP address: security and delivery of the site. Basis: our legitimate interest in securing the service, Art. 6(1)(f) GDPR.

Analytics and advertising measurement run only if you agree to them. If you say no, the product still works in full.

11.3. Session replay, and what it means

Amplitude Session Replay records how the interface is used, and the screens it records can contain the photographs of your rooms that you uploaded. We mask what the tool allows us to mask, but you should know this before you agree. It happens only with your consent for analytics, and you can withdraw that at any time.

11.4. Cookies and similar technologies

Polish law treats any storing of information on your device the same way, whether it is a cookie, local storage, session storage, or something set by our server. All of it needs your consent, except what is strictly necessary.

  • muro_consent: remembers the choice you made. 182 days. Necessary.
  • muro_attr: remembers where you first came from. 180 days. Analytics.
  • muro_ad: remembers which advertisement you arrived from, so an install can be attributed to it. Session storage, cleared when you close the tab. Analytics.
  • _ga, _gid: Google Analytics, tells returning visits apart. Up to 2 years. Analytics.
  • _fbp, _fbc: Meta pixel, advertising measurement. Up to 90 days. Marketing.

You can change or withdraw your choice at any time through the cookie settings link in the footer of every page.

11.5. Who else sees the data

  • Google Ireland Limited and Google LLC: Google Analytics on the website, and Firebase in the app for sign in, image generation and crash reporting
  • Amplitude, Inc.: product analytics and session replay
  • Meta Platforms Ireland Limited: advertising measurement, only with your consent
  • Cloudflare, Inc.: hosting and delivery of the website
  • Apple Inc.: distribution, payments and iCloud sync of your projects

They process data on our instructions. We do not sell your data and we do not share it for anyone else’s own purposes.

11.6. Transfers outside the European Economic Area

Some of these providers are based in the United States. Where data is transferred there, it is done on the basis of the European Commission’s standard contractual clauses or an adequacy decision covering the provider.

11.7. How long we keep it

  • Account data: while you have an account, then for the period in which claims can still be brought
  • Photos and results: on your device and in your own iCloud. Copies processed to generate a result are not kept longer than the generation requires
  • Analytics: up to 14 months
  • Server logs: up to 12 months

11.8. Your rights

You can ask for access to your data, for it to be corrected or deleted, for processing to be restricted, for a copy in a portable format, and you can object to processing based on legitimate interest. Where processing rests on consent, you can withdraw it at any time, which does not affect what was lawful before.

Write to [email protected]. If you believe we handle your data unlawfully, you can complain to the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, Poland) or to the supervisory authority where you live.

Muro reserves the right to update and modify these Terms at any time. Please check this page regularly for changes.

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