PLEASE READ THESE TERMS OF SERVICE ("AGREEMENT" OR "TERMS OF SERVICE") CAREFULLY BEFORE USING THE SERVICES OFFERED BY MURO. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE MURO WEBSITE AND ALL RELATED SERVICES, INCLUDING ALL FEATURES, CONTENT, WEBSITES OR APPLICATIONS OFFERED BY MURO IN CONNECTION THEREWITH (COLLECTIVELY "SERVICES"). BY USING THE SERVICES IN ANY MANNER, YOU AGREE TO BE BOUND BY THIS AGREEMENT.
"The Site" refers to the websites operated by Muro, including all associated applications, services, features, content, and functionalities offered by Muro.
1. Acceptance of Terms
The Service is offered subject to acceptance without modification of all of these Terms of Service and all other operating rules, policies and procedures that may be published from time to time in connection with the Services by Muro. In addition, some services offered through the Service may be subject to additional terms and conditions promulgated by Muro from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into these Terms of Service by this reference.
Muro may, in its sole discretion, refuse to offer the Service to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Service is revoked in such jurisdictions.
2. Rules and Conduct
2.1. Use of the Service
By using Muro, you confirm that the Service is intended solely for visualizing paint colors on walls using AI technology. You confirm that when using the Service, you will only upload photos of spaces you own or have permission to photograph.
2.2. Age Requirements
By using the Muro app, you confirm that you are at least 18 years old or have reached the age of majority in your country of residence. If you are under 18 or the age of majority in your country (whichever is higher), you are prohibited from using the app. It is your responsibility to ensure compliance with local laws regarding age restrictions for digital services.
2.3. User Obligations
As a condition of use, you promise not to use the Service for any purpose prohibited by the Terms of Service. You shall not:
- Violate any applicable laws, rules, or regulations
- Infringe upon any intellectual property or other rights of any person
- Use the Service in a threatening, harassing, defamatory, fraudulent, invasive of privacy, tortious, obscene, or offensive manner
- Generate or disseminate false information with the intent to harm others
- Impersonate or attempt to impersonate others
2.4. Additional Restrictions
You shall not (directly or indirectly):
- Take any action that imposes an unreasonable or disproportionately large load on Muro's infrastructure
- Interfere or attempt to interfere with the proper working of the Service
- Bypass any measures Muro may use to prevent or restrict access to the Service
- Use any method of data extraction from the Services, including web scraping
- Decompile, disassemble, or attempt to discover source code or underlying components of models
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission
3. Modifications to Terms
Muro may, in its sole discretion, modify or replace any of the Terms of Service, and change, suspend, or discontinue the Service (including the availability of any feature, database, or content) at any time by posting a notice on the Muro website or sending you an email. Muro may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
You are responsible for periodically checking the Terms of Service for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.
4. License Terms
Subject to your compliance with this Agreement, the conditions herein, and any limitations applicable to Muro or by law:
- You are granted a non-exclusive, limited, non-transferable, non-sublicensable, non-assignable, freely revocable license to access and use the Service for business or personal use
- You own all Content you create with the Services
- Muro hereby assigns to you all rights, title, and interest in and to such Content for your personal or commercial use
Otherwise, Muro reserves all rights not expressly granted under these Terms of Service.
5. Fees and Payments
5.1. Immediate Access and Waiver of Right to Withdraw
You expressly acknowledge that Muro provides immediate access to digital content and begins service consumption immediately upon purchase, without the standard 14-day withdrawal period. Therefore, you expressly waive your right to withdraw from this purchase. Due to high GPU processing costs, Muro is unable to offer refunds as servers are reserved and costs are incurred immediately upon usage.
5.2. Subscription
Muro offers a paid Service. You may sign up for a weekly, monthly or yearly subscription that will automatically renew. You may stop using the Service and cancel your subscription at any time through your device's subscription settings. If you cancel your subscription, you will not receive a refund or credit for any amounts that have already been billed or paid.
If you do not wish to renew your subscription, you should cancel before the renewal date.
5.3. Price Changes
Muro reserves the right to change prices and offerings at any time. For users on a subscription plan, price changes will not apply until the next renewal.
5.4. Taxes
Unless otherwise stated, your subscription fees do not include federal, state, local, and foreign taxes, duties, and other similar assessments. You are responsible for all Taxes associated with your purchase, and Muro may invoice you for such Taxes.
6. Termination
Muro may terminate your access to all or any part of the Service at any time if you fail to comply with these Terms of Service, which may result in the forfeiture and destruction of all information associated with your account. Either party may terminate the Services for any reason and at any time upon written notice.
If you wish to terminate your account, you may do so by following the instructions on the Service. Any fees paid are non-refundable. Upon termination, all rights and licenses granted to you in this Agreement shall immediately terminate, but all provisions which by their nature should survive termination shall survive.
7. Limitation of Liability
IN NO EVENT SHALL MURO OR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR CONTENT PROVIDERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICE FOR:
- ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND
- FOR YOUR RELIANCE ON THE SERVICE
- FOR ANY DIRECT DAMAGES IN EXCESS (IN THE AGGREGATE) OF THE FEES PAID BY YOU FOR THE SERVICE OR, IF GREATER, $500
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
8. Disclaimer
ALL USE OF THE SERVICE AND ANY CONTENT IS UNDERTAKEN ENTIRELY AT YOUR OWN RISK. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
9. Dispute Resolution
You and Muro agree that any and all disputes, claims, or causes of action that have arisen or may arise between you and us will be resolved exclusively through final and binding arbitration before a neutral arbitrator, rather than in court by a judge or jury.
You agree that by entering into these Terms, you and we are each waiving the right to a trial by jury or to participate in a class action.
Any and all Claims shall be governed by the internal substantive laws of Poland, without regard for the jurisdiction or forum in which the user is located.
10. Contact Us
If you have any questions about these Terms, please contact us at mariusz@szyma.co.
11. Privacy Policy
11.1. Who is responsible for your data
The controller of your personal data is Szyma Consulting Mariusz Szyma, Dąbrowska 57, 46-070 Wawelno, Poland, tax identification number (NIP) 9910415381. You can reach us at mariusz@szyma.co.
This policy covers usemuro.com, including the wall, facade and roof visualisers on it, the web application at app.usemuro.com and the Muro app for iPhone and iPad.
11.2. What we collect, why, and on what basis
- Account details: email address, display name and how you sign in (Sign in with Apple, Google, or a link or code sent to your email). To give you an account and keep your plan and projects with you across devices. Basis: performance of a contract, Art. 6(1)(b) GDPR.
- Photos of rooms and buildings you upload, and the results generated from them: to produce the visualisation you asked for. Basis: performance of a contract, Art. 6(1)(b) GDPR. Where they are kept depends on where you use Muro:
- In the iPhone and iPad app, photos, results and projects are stored on your device and in your own iCloud, not on our servers.
- In the web application, the photos you upload and the results are stored on our servers, so that you can come back to them, until you delete the project or your account. If you create a share link, anyone who has the link can see that result.
- The visualisers on usemuro.com keep your photo in your browser. We do not store it.
- Payments. On the web, Stripe handles the payment. We receive and keep your email address, your billing details (for business plans also company name, address and VAT number) and a card label with the brand and last four digits, never the full card number. In the app, Apple handles the payment. RevenueCat keeps your subscription status for both, linked to your account identifier, email address and display name. Basis: performance of a contract, Art. 6(1)(b) GDPR, and for accounting records a legal obligation, Art. 6(1)(c) GDPR.
- Account record on our server: plan and billing period, number of visualisations, whether you finished onboarding and used the trial, country from your device settings, app version, and when you first and last used Muro. To run the service, apply plan limits and prevent abuse. Basis: performance of a contract, Art. 6(1)(b) GDPR, and our legitimate interest in preventing abuse, Art. 6(1)(f) GDPR.
- Product analytics through Google Analytics (website and web application), Firebase Analytics (app) and Amplitude (all three): pages and screens viewed, features used, device type, and where you came from (referring site, campaign parameters, and in the app the Apple Search Ads campaign and keyword, if an ad led to the install). Once you sign in, these events are linked to your account identifier; the app also attaches your email address and plan. To understand which parts of the product work. Basis: your consent, Art. 6(1)(a) GDPR and Art. 399 of the Polish Electronic Communications Law.
- Session replay: see section 11.3. Basis: your consent, as above.
- Advertising measurement, to learn which advertisement brought you to Muro. Basis: your consent, as above.
- On usemuro.com: the Meta pixel, and matching events we send from our own server (Conversions API) with your IP address, browser type and the _fbp and _fbc identifiers. The events are a page view, viewing a page about Muro for your situation and clicking through to the app.
- In the web application at app.usemuro.com: the same Meta pixel reports page views, account creation, the start of a payment and a completed purchase (value and currency). We may send the same account creation and purchase events from our own server (Conversions API), with your email address and account identifier in hashed form (SHA-256), your IP address, browser type and the _fbp and _fbc identifiers. If you arrived from a Meta ad, the click identifier (fbclid) from the link is stored as the _fbc cookie.
- In the app: the Meta SDK reports account creation, the start of a trial and a subscription (product, price and currency), together with your device’s advertising identifier, only if you agreed to analytics and allowed tracking in Apple’s prompt. Without that, Meta receives only aggregated, anonymous install data through Apple’s SKAdNetwork.
- Crash reports in the app, through Firebase Crashlytics: to find and fix faults. They are on by default and you can switch them off in the app’s Privacy settings. Basis: our legitimate interest in a working product, Art. 6(1)(f) GDPR.
- Forms on usemuro.com and in the web application (waitlist, quote requests for facades and roofs, business enquiries): name, email address, phone number, your message and the IP address the form was sent from. To answer you and keep out spam. Basis: steps you asked for before a contract, Art. 6(1)(b) GDPR, and our legitimate interest in preventing abuse, Art. 6(1)(f) GDPR.
- Referral links: when you open someone’s invitation link, we record the click and remember the code in the muro_ref cookie, so that the person who invited you gets the credit. Basis: our legitimate interest in running the referral programme, Art. 6(1)(f) GDPR.
- Guest use of the web application: a one-way fingerprint made from your IP address and browser (not the IP address itself), to apply the free-use limit. Basis: our legitimate interest in preventing abuse, Art. 6(1)(f) GDPR.
- Server logs and usage limits, including IP address: security, delivery of the service, and limits on free use of the visualisers. Basis: our legitimate interest in securing the service, Art. 6(1)(f) GDPR.
When we ask for consent. In the European Economic Area, the United Kingdom, Switzerland, Quebec (website) and Canada (app), and whenever we cannot tell where you are, analytics, session replay and advertising measurement start only after you agree. Elsewhere they are on by default and you can switch them off at any time through the cookie settings link in the footer or in the app’s Privacy settings. If your browser sends a Global Privacy Control signal, we treat it as a no. Saying no never limits what the product can do.
11.3. Session replay, and what it means
Amplitude Session Replay records how the interface is used, and the screens it records can contain the photographs you uploaded. We mask what the tool allows us to mask.
- On usemuro.com it records every visit in which you agreed to analytics.
- In the app it has its own switch in the Privacy settings. It is off by default in the regions listed above and on by default elsewhere.
- The web application does not use session replay.
11.4. Cookies and similar technologies
Polish law treats any storing of information on your device the same way, whether it is a cookie, local storage, session storage, or something set by our server. All of it needs your consent, except what is strictly necessary.
- muro_consent: remembers the choice you made. 182 days. Necessary.
- muro-session (app.usemuro.com): keeps you signed in. Up to 14 days. Necessary.
- muro-guest (app.usemuro.com): counts free use before you create an account. 180 days. Necessary.
- muro_ref: remembers the invitation link you opened. 30 days. Set when you open such a link.
- muro_attr: remembers where you first came from. 180 days. Analytics.
- muro_ad: remembers which advertisement you arrived from, so an install can be attributed to it. Session storage, cleared when you close the tab. Analytics.
- _ga, _ga_*: Google Analytics, tells returning visits apart. Up to 2 years. Analytics.
- AMP_*: Amplitude, a device identifier. Up to 1 year. Analytics.
- _fbp, _fbc: Meta pixel, advertising measurement. Up to 90 days. Marketing.
- Browser storage for the tools: the visualisers on usemuro.com keep your photo and session in your browser’s local storage, and the web application keeps your last photo, the wall areas you marked and unsaved drafts there. Necessary for the tool you are using.
You can change or withdraw your choice at any time through the cookie settings link in the footer of every page. usemuro.com and app.usemuro.com share one decision, so withdrawing it there also stops advertising measurement in the web application.
11.5. Who else sees the data
- Google Ireland Limited and Google LLC: Google Analytics; Firebase in the app and the web application for sign in, app analytics, crash reports and app integrity checks; and Gemini, which generates the images
- Amplitude, Inc.: product analytics and session replay
- Meta Platforms Ireland Limited: advertising measurement, only with your consent
- Cloudflare, Inc.: hosting and delivery of usemuro.com and app.usemuro.com, the database for the forms on usemuro.com, and storage of photos in the web application
- MongoDB, Inc. (MongoDB Atlas): our database, holding the account record, the projects, photos and results of the web application, and business enquiries
- Railway Corporation: hosting of the web application
- Vercel Inc.: our server that receives the account record from the app and passes photos on to Google
- Stripe Payments Europe, Limited: payments on the web
- Apple Inc.: distribution, payments, iCloud sync of your projects, and Search Ads attribution
- RevenueCat, Inc.: subscription status
- Resend, Inc.: sign-in emails and notifications to us about business enquiries
- Telegram: notifications to us about new waitlist sign-ups, containing your email address
Most of them process data only on our instructions. Meta, Apple and Stripe also act as independent controllers under their own terms for their part of the processing. We do not sell your data.
11.6. Transfers outside the European Economic Area
Several of these providers are based in the United States. Where data is transferred there, it is done on the basis of the EU-US Data Privacy Framework or the European Commission’s standard contractual clauses. Telegram stores messages in data centres that may be outside the European Economic Area.
11.7. How long we keep it
- Account data and the account record on our server: while you have an account, then for the period in which claims can still be brought
- Photos, results and projects in the app: on your device and in your own iCloud. Copies sent to generate a result are not kept by us
- Photos, results and projects in the web application: until you delete them or your account
- Payment records: as long as tax law requires, in Poland five years from the end of the year of the payment
- Form submissions: as long as we are in contact about your request, after which we delete them
- Analytics data and session replays: for the retention period set in each of the tools
- Server logs and usage limits: as long as they are needed to protect the service
11.8. Your rights
You can ask for access to your data, for it to be corrected or deleted, for processing to be restricted, for a copy in a portable format, and you can object to processing based on legitimate interest. Where processing rests on consent, you can withdraw it at any time, which does not affect what was lawful before.
Write to mariusz@szyma.co. If you believe we handle your data unlawfully, you can complain to the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, Poland) or to the supervisory authority where you live.
12. Data deletion
You can have your data deleted. This section says what we hold, how to ask, and what happens next.
12.1. What we hold
- Your account: email address, display name and sign-in method.
- The account record on our server described in section 11.2.
- If you use the web application: your projects, the photos you uploaded, the results and any share links.
- Your subscription and payment status, held by Stripe, Apple and RevenueCat.
- Analytics events and, where you agreed to it, session replays.
- Anything you sent us through a form.
If you use only the iPhone and iPad app, your photos, results and projects are not on our servers. They sit on your device and in your own iCloud.
12.2. Deleting your account yourself
In the app, open Profile, scroll to Account and tap Delete Account. This deletes your account, the account record on our server, and the photos and projects on your device and in your iCloud.
In the web application, open Settings and choose Delete account. This cancels your subscription and deletes your account, your projects, photos and results.
Neither removes analytics data, your subscription history at RevenueCat or anything you sent through a form. For all of it, use the request below.
12.3. Asking us to erase everything
Write to mariusz@szyma.co from the address your account uses, with Delete my data in the subject. We confirm that we received the request, and within 30 days we erase everything listed in section 12.1 that we or our providers hold for you, except what section 12.4 says must stay.
12.4. What stays, and why
- Records of payments, for as long as tax law requires us to keep them.
- Aggregate figures that no longer identify anyone.
Deletion cannot be undone. A deleted account cannot be restored, and neither can anything held under it.
12.5. Facebook Login
Muro does not offer Facebook Login and holds no data obtained through it, so there is nothing to delete on that side.
Muro reserves the right to update and modify these Terms at any time. Please check this page regularly for changes.